Refund policy
LongyHug Return & Refund Policy
At LongyHug, we value our customers’ satisfaction. If you experience any issue with your order, please do not hesitate to contact us. We will do our best to assist you as quickly as possible.
1. Return Period
You may request a return within 14 days of receiving your order.
For a return to be accepted, the product must be unused, clean, undamaged, and, whenever possible, in its original packaging.
2. Damaged or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.
Please provide us with:
- Your order number
- Photos of the product
- A brief description of the damage or issue
After reviewing the situation, we may offer you a free replacement or a refund, where applicable.
3. Change of Mind
If you change your mind after purchasing a product, you may request a return as long as the product is unused and in resalable condition.
In this case, return shipping costs may be the responsibility of the customer.
4. Non-Returnable Items
Due to hygiene, safety, or resale considerations, products that have been used, damaged, or are no longer suitable for resale after being opened may not be eligible for return.
5. Return Process
To request a return, please contact us at:
Email: longyhug@gmail.com
Please include your order number and reason for the return in your email.
Once your return request has been approved, we will provide you with the necessary instructions regarding where and how to return the product.
Please do not send any products to a return address without receiving prior approval from us.
6. Refunds
Once the returned product has been received and inspected, we will initiate the refund process.
Approved refunds may take some time to appear in your account depending on your payment method. LongyHug is not responsible for delays caused by banks or payment providers.
7. Lost or Damaged Return Shipments
If your return shipment is lost or damaged during transit, we recommend keeping your shipping receipt and tracking number whenever possible.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: longyhug@gmail.com
LongyHug 💜