Contact information
We’re happy to help! 💜 Feel free to contact us with any questions about your order, our products, or anything else. We’ll get back to you as soon as possible.
Business Hours
Monday – Friday · 09:00 – 18:00
We answer all inquiries via email so we can handle and track your requests quickly and efficiently.
For Faster Assistance
When contacting us by email, please include your order number. We can assist you with:
- 📦 Order status and shipment tracking
- 🔄 Returns and refunds
- 🧸 General product questions
- 🎁 Gift and order recommendations
We aim to respond to all messages within 24 hours on business days.
Thank you for choosing us. 💜
At LongyHug, every customer matters to us! ✨